PF HelpDesk

Public Folder HelpDesk for Outlook helps support teams organize and efficiently work with support cases. Incoming problems and requests are gathered and organized in Microsoft Outlook, and distributed among support managers with ease. Perfect for call centers and organizations/teams supporting products or services. Mailbox monitoring €“ select an incoming e-mail and make it into a Helpdesk ticket complete with rich text, screenshots and attached files. Better Callers handling €“ import customer information from the Global Address list, Active Directory or copy and paste from an MS Excel list. Knowledge base €“ when closing a ticket, create KB articles compatible with all versions of Microsoft Outlook and Microsoft Outlook Web Access. Powerful statistics tool, OLAP Reporting Tool for Excel, extends the inbuilt OLAP features of Excel and makes them easier to work with. No extra application €“ helpdesk available right inside Microsoft Outlook. A well known and user friendly interface and environment. Tickets are stored both in Microsoft Outlook and in an Microsoft Access or Microsoft SQL Server database €“ using the best of both technologies. PDA integration. Supports Microsoft Vista and Office 2007