EasyService Help Desk 2.6.1

The main set of functions:

- Registration and watching users' requests in network TCP/IP (remote accesses support);
- There are 3 levels of the requests descriptions: the general name, the accurate definition and the detailed description;
- Editing database. There is ability to make changes in requests' descriptions and creating personal structure of requests;
- Client-server technology (three program modules);
- Authorization;
- There are 4 types program�s users. Clients, Administrators/dispatchers, performers, observers. The clients are users of network who send requests. The administrators/dispatchers are users who can view requests, appoint performers and change the request�s status. The performers are users who can view the requests and change the requests� status and description. The observers are users who can view all requests and make a reports;
- User's control for the requests with notifications and control by administrators and performers, watching of requests by observers;
- There is ability to create reports;
- E-mail notifications;
- Tasks and reminders;
- There is opportunity to send files. User can attach a file to the request. This file can be edit by the administrator or performer;
- There are opportunities to exchange messages only between administrator and performer, the "ping" function for checking clients' computers;
- Languages support. There are two languages available in the program: english and russian. There is opportunity to add configurations with any other languages.

There is easy interface in the program, which will be clear for any users. The program does not require for a special training. There are comfy received requests control scheme for administrators and performers and an excellent opportunity for users to checking own requests.